QuickBooks is a widely-used accounting software, but sometimes users encounter errors that hinder its smooth operation. One such error is QuickBooks Error 15222, which often occurs while updating the software or downloading payroll updates. This error is typically associated with issues related to Internet Explorer settings or digital signatures. In this article, we will explore the causes and solutions to fix Error 15222 in QuickBooks.

Causes of QuickBooks Error 15222:

  1. Internet Explorer Settings: QuickBooks relies on Internet Explorer settings to establish a secure connection for updating purposes. If there are misconfigurations or discrepancies in Internet Explorer, it can result in Error 15222.
  2. Digital Signature: When downloading payroll updates or other critical files, QuickBooks requires a valid digital signature to verify the authenticity of the files. An invalid or expired digital signature can trigger this error.
  3. Antivirus or Firewall Interference: Sometimes, security software like antivirus or firewall may mistakenly block QuickBooks updates, leading to Error 15222.
  4. Obsolete QuickBooks Version: Using an outdated QuickBooks version may lead to compatibility issues with new updates, resulting in this error.

Solutions to Fix QuickBooks Error 15222:

Before proceeding with the solutions, ensure that you have a stable internet connection and have logged in as an Administrator on your system.

Solution 1: Update Internet Explorer Settings

  1. Close QuickBooks and all other running applications.
  2. Open Internet Explorer on your computer.
  3. Go to the "Tools" menu and select "Internet Options."
  4. Navigate to the "Advanced" tab and scroll down to the "Security" section.
  5. Make sure that both "SSL 2.0" and "SSL 3.0" are checked.
  6. Uncheck the "Check for Publisher's Certificate Revocation" and "Check for Server Certificate Revocation" options under "Security" section.
  7. Click "Apply" and then "OK" to save the changes.
  8. Restart your computer and reopen QuickBooks.

Solution 2: Install Digital Signature Certificate

  1. Exit QuickBooks and browse to the C:\Program Files\Intuit\QuickBooks folder.
  2. Look for the exe file with a digital signature, right-click on it, and select "Properties."
  3. Go to the "Digital Signatures" tab and ensure that "Intuit, Inc." is selected in the signature list.
  4. Click on "Details" and then select "View Certificate."
  5. Click "Install Certificate" and follow the prompts to complete the installation.
  6. Restart your computer and open QuickBooks.

Solution 3: Configure Firewall and Antivirus Settings

  1. Verify that your firewall and antivirus programs are not blocking QuickBooks.
  2. Add QuickBooks as an exception to your firewall and antivirus software.
  3. Temporarily disable the firewall and antivirus to check if the error persists.
  4. If disabling the security software resolves the issue, configure it to allow QuickBooks through the firewall permanently.

Solution 4: Manually Download Payroll Updates

  1. Go to the QuickBooks Desktop homepage and click on "Employees."
  2. Choose "Get Payroll Updates" and then click on "Download Entire Update."
  3. Wait for the download to complete, and when prompted, restart QuickBooks.

Solution 5: Verify QuickBooks Compatibility

  1. Ensure you are using the latest version of QuickBooks.
  2. If you are using an older version, consider upgrading to the latest release.
  3. Check QuickBooks' system requirements to ensure compatibility with your operating system.

Solution 6: Rename CPS Folder

  1. Close QuickBooks and navigate to C:\Program Files\Common Files\Intuit.
  2. Find the "QuickBooksXX" folder (XX denotes the QuickBooks version number) and rename it to "OldQuickBooksXX."
  3. Reopen QuickBooks, and it will create a new CPS folder.

Solution 7: Use QuickBooks Install Diagnostic Tool

  1. Download and install the QuickBooks Install Diagnostic Tool from the Intuit website.
  2. Run the tool and let it diagnose and fix any installation issues.
  3. Restart your computer and check if Error 15222 is resolved.

Final Thoughts: QuickBooks Error Code15222 can be frustrating, but by following the solutions provided in this article, you can effectively resolve the issue and continue using QuickBooks without interruptions. If the problem persists, consider reaching out to QuickBooks support for further assistance or consult with a certified QuickBooks professional.