In simple terms, let’s say you want to build your own app wherein you would like any web service or database to talk to your app. It is then that you will need a set of APIs or keys that help to unlock the doors aka certain databases or services coming from a different source. These voice APIs then decide for you as to what an app can do and what it cannot.

Advantages of Live Voice Chat API Integration

1. Cost-Effectiveness

When Voice chat APIs and SDKs for iOS, Android is integrated into your app, the cost of both domestic and international calls gets reduced by up to 35%. This is because voice chat solutions, unlike any conventional phone call solution require no expensive equipment and requires less maintenance.

2. Call Recording and Tracking Services

The in-app voice chat solution helps you record your conversations so that you can review them later and make future marketing plans. Based on the information available, you can direct a call flow to the relevant sales agent. The recording services will ensure you don’t lose out on critical and essential information.   

3. Audio Encryption Facility

The voice chat solutions are available with strict encryption protocols so that a customer’s security and privacy remain intact. The number masking option available with a voice chat API protects the confidentiality of any customer.

Enhanced Quality of Voice Calls along with Unlimited Calls

With voice chat apps you can access better quality voice calls and an unlimited number of calls. The calls do not break abruptly because of the voice APIs. There’s no interference or latency during any voice call and therefore a clearer and sharper audio communication.

1. Timely Access to information

Through voice chat apps, the customers can be notified immediately of every new information coming their way and that’s because the in-app voice APIs can navigate this information to customers in real-time. When a voice chat service is customized according to your needs, your business grows.

2. Higher Productivity   

APIs can help you build a contact centre so that you can equip your sales agents with the right kind of information in real-time. Through a customized dashboard, IVR (Interactive Voice Response), analytics report. etc. within the contact centre, a sales agent can connect with, focus on the existing customers, and be more productive at work.

 3. Scalable Technology 

When you build a contact centre by making use of APIs, you can scale up or down in your needs for better technology and business growth. Each time you come up with a new use case, the APIs will adjust to your changing needs, without any penalty and extra utilization of capacity or hardware planning.    

4. Global Outreach

By shifting from legacy systems to a completely modernized, flexible, and API-powered app, you can have a global reach and connectivity.  Since APIs are cloud-based, you don’t need to connect with a different carrier each time you want to deal and negotiate with customers in a country different than yours.

 5. Iteration Easier to Accomplish

An iteration of your past workflow allows you to create a better customer experience. A contact centre built on APIs allows you to just do that -- make use of analytics, track, measure, and iterate. 

6. Cost Control

APIs allow for an easy transformation of your contact centre into a multi-channel engagement centre by integrating with your existing CRM, contact centre infrastructure, or channels. And, thus without compromising on quality, you can minimize your costs.

The in-app voice chat solution helps you record your conversations so that you can review them later and make future marketing plans.

Based on the information available, you can direct a call flow to the relevant sales agent. The Best Voice Calling APIs are,

1. MirrorFly
2. Agora
3. Twilio
4. Enablex
5. Sendbird

Conclusion

Now that you know things like what a voice calling solution and an SDK, the perks of choosing a voice call/chat API provider, you should be able to give a heads-up to the right kind of voice call API provider for better and faster communication service.