Enquire specifically about the location of the NOC. It has been common practise among NOC providers supporting MSPs to hide the fact because the NOC is not located in the same geographic area as their headquarters. Additionally, ensure that the NOC is owned by the firm and is not outsourced to a third-party.

You must question your provider directly because they will take every effort to hide such information. We've known for a few years in the MSP channel that a well-known NOC supplier for MSPs outsources its NOC to a third-party in India.

Every company that is aware of the quality and importance of their service will provide you with a free trial. Every company that sells a product or service does it. Why not have a NOC?

You won't receive the premium version with all the bells and whistles, but you'll have enough to get your feet wet. You can determine whether such service would be beneficial to you. If the NOC is the greatest match for your company and if they truly give the service, they advertise.

Always pay close attention to the contract agreement. Read the terms and conditions and ask your contact person at the NOC whether there are any extra terms that are not included in the agreement.

Hiding the information and keep secrets from your clients is a negative habit in this day and age.

Is the NOC attempting to tie you down to a long-term contract? What is the need to become involved in a long-term contract since there are NOC providers providing you month to month billing?

More info: What is a Managed Backup Service